Engagement models
Interim and programme support
Temporary operational structuring and leadership until stability is restored.
Stabilisation in live operations
Clarify accountability, rules, KPIs and exceptions — contain the impact and bring operations back under control.
Rapid assessment / short diagnostic
Fast initial assessment of levers, risks and immediate actions.
Module 1
Operating model for partner reconciliation and settlement
Symptoms:
Month-end close is unpredictable, reconciliations take too long, deviations remain unresolved, and ownership is unclear.
What we work on:
Roles and responsibilities, the process chain through month-end close, reconciliation logic, exception handling, and a practical KPI set.
Outcome:
Settlement becomes predictable and easier to steer, deviations are visible and prioritised, and month-end close becomes more predictable.
Module 2
Pricing/tax logic (VAT) and rules — including cross-border cases
Symptoms:
Tariff logic may “look right”, but errors still occur in day-to-day operations. VAT/tax cases are handled inconsistently, and special cases grow faster than automation.
What we work on:
A rules framework for pricing, exceptions and partner routes; cross-border logic (entities, country cases, traceability); checks before invoicing and before settlement; and a controlled process for tariff changes.
Outcome:
Fewer billing errors, less rework and lower revenue leakage — auditable and repeatable.
Module 3
Disputes, refunds and chargebacks — rules instead of escalation
Symptoms:
Backlogs, escalations, costly refunds and high communication effort.
What we work on:
Prioritisation and decision rules, automation routes, standard partner communication and timelines, plus KPIs and cost management including root-cause analysis.
Outcome:
Disputes become manageable, costs decline and service quality improves.
Module 4
Controls and sign-off readiness (COO/CFO)
Symptoms:
Processes exist, but controls are missing. Audit topics consume time, and management needs transparency and confidence.
What we work on:
Control points across the chain, traceable documentation without unnecessary bureaucracy, a KPI and reporting structure, and a management view that holds up (risks, actions, impact).
Outcome:
Greater assurance, fewer surprises and faster decisions.
If you recognise two or three of these symptoms, a short call is usually enough to clarify scope and the next step.
Module 5
Reducing workarounds (stabilisation and automation)
Symptoms:
“Temporary” MVP workarounds have become today’s cost drivers and a source of errors.
What we work on:
A workaround inventory and root causes, prioritisation by risk, cost and volume, a roadmap from manual → standardised → automated, and a transition approach that reduces risk during implementation.
Outcome:
Lower costs, higher data and billing quality, and less operational friction.
If you recognise two or three of these symptoms, a short call is usually enough to clarify scope and the next step.